Support
Something not working, or a question about a charge? Write to us.
Email us
Write to support@govunki.com. Tell us what you were doing, what you expected, and what happened instead. If it concerns a specific game, include its join code — that is usually enough for us to find it.
If you are an organizer writing about a payment, the invoice number (VNK-…) points us straight at it.
When you will hear back
We aim to answer within one working day.
If your event is today and something is broken, say so in the subject line. Live events jump the queue.
Questions about a charge
Every payment gets a numbered invoice, and every refund a numbered credit note, both available under Billing in your account.
Unused credit is refundable to the card it came from, without asking us. If a refund will not go through, write to us with the invoice number and we will sort it out.
If you are playing, not organizing
Players do not need an account, and we hold no contact details for you. The fastest fix is usually to ask the person who set up the game, who can see your team's progress and reset it.
If the app itself is misbehaving, write to us anyway and mention the join code.
Ornion OÜ · support@govunki.com